Return and Warranty
We are committed to providing outstanding and effective products. We stand behind every one of our products and work to make sure that every customer is satisfied. If for any reason you are not satisfied with our product, we will take action to correct the situation. We gladly accept returns in accordance with our return policy if you do not feel that our products have adequately solved your vibration issues or if you have found a better solution. If you wish to return your product, please see our Return Policy below.
Product returns will be accepted within 30 days after the original date of purchase. The full purchase price of the product and applicable US taxes will be refunded after the product has been inspected for signs of neglect, abuse, modification, intentional damage or if the product appears to have been used for other than its intended purpose. Shipping costs and foreign taxes are non-refundable, and the customer is responsible for the costs of return shipping. Seicon, Limited will not be responsible for damage to the product during return shipping.
Seicon, Limited, warrants its products for a period of 5 years after date of purchase, and will replace the product if there is a failure of materials or workmanship. Seicon reserves the right to refuse any warranty claims on products that appear to have been damaged through neglect, abuse, modification, intentional damage or if the product appears to have been used for other than its intended purpose.
Frequently Asked Questions
- What is the maximum weight that the VibrationBloc HVAC Isolator Rail can support?
The VibrationBloc HVAC isolator rail is typically used in pairs, and can support up to 450 lbs. in this configuration.
- What are the dimensions of the VibrationBloc HVAC Isolator Rail?
The VibrationBloc HVAC Isolator Rails are 37″ L x 3.5″ W x 2.5″ H, and raise the condenser approximately 2.25″ when installed.
- What is the maximum wind that the HVAC isolators can withstand?
The maximum wind that the isolators can withstand is based upon the surface area that the mounted condenser presents as well as the strength of the isolators themselves and their attachments.